At-Home Try On Terms + Conditions

The following pertain to our Luxe in a Box, Accessory Luxe in a Box and Individual At-Home Try On Services:


    • Please note that these dresses are out on our sales floor and can sell at any time. If one of your dresses is unavailable when we fulfill your order, we will contact you to choose an alternative.
    • While we do our best to work with our brides' schedules, we cannot guarantee a delivery date. 
    • Pre-paid gift cards are not accepted on our payment authorization form. If the payment authorization form is not completed, or it is completed using a pre-paid gift card, your box order will be cancelled and refunded.
    • Orders that have shipped cannot be cancelled or refunded.
    • The fees for our Individual At-Home Try On and Accessory Luxe in Box are non-refundable. The $99 Luxe in a Box fee can be used towards your purchase of $1,000 or more.
    • Our at-home try on services are available in the contiguous U.S. only.
    • An adult signature is required upon delivery, and as such, we are unable to deliver to PO Boxes.
    • If you miss your delivery attempts, the box will be returned to our boutique and you will have to place a new order to receive your box. A refund will not be given.
    • You are solely responsible for the price of any products that are not returned in accordance with our policies. If you notice any of your expected items are missing, you must let us know within 24 hours of delivery.
    • You have 48 hours with your box. Late fees will be incurred if items are not shipped on time.
    • We understand that some wear and tear may be inevitable. However, significant damage, loss of the item(s), and theft are not considered normal wear and tear. If the item(s) is damaged beyond repair or never returned, you will be charged the retail price of the item(s).